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Subscription Management

Cancel your subscription. Follow these steps to cancel your subscription: Access your account. You may log in via Shop Pay or with a verification code sent to your email, or use a direct personal lin…

Geraldine Parcon
Updated by Geraldine Parcon
Cancel your subscription

Follow these steps to cancel your subscription:

  1. Access your account. You may log in via Shop Pay or with a verification code sent to your email, or use a direct personal link provided by our support team.
  2. Click View and Manage Order. Users who accessed their account through a direct personal link can skip this step.
  3. Click Subscriptions in the right-hand menu.
  4. Select the subscription you want to cancel.
  5. Scroll down and click the Cancel Subscription hyperlink.
  6. Choose a cancellation reason and click Next.
  7. Click Confirm Cancellation to complete the process.

Watch a step-by step video here to guide you or email us anytime at care@ketone.com — we’re happy to assist you.

Swap products in your subscription

To update the product you're subscribed to in your customer portal, simply follow these steps:

  1. Access your account. You may log in via Shop Pay or with a verification code sent to your email, or use a direct personal link provided by our support team.
  2. Click View and Manage Order. Users who accessed their account through a direct personal link can skip this step.
  3. Click Subscriptions in the right-hand menu.
  4. Select the subscription you want to update.
  5. Click the Edit hyperlink in the subscription product details.
  6. Scroll down the page and click Swap this for a different product.
  7. Click the Swap button under the new product you'd like to switch to.
  8. Click Swap product to confirm your choice.
  9. Check if your new product choice is reflected in your subscription list.

Prefer a visual guide? Watch here. Alternatively, you can contact our support team anytime at care@ketone.com for assistance.

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