Subscription Cancelation Policy
Learn more about our subscription cancelation policy.
You may cancel your subscription at any time, however, any changes or cancelation(s) must be made at least one (1) day prior to your next refill date.
We send a courtesy email reminding customers of their refill date three (3) days prior to the scheduled charge date. We feel this is an appropriate amount of time for customers to update their subscriptions when needed. That being said, this email is sent as a courtesy and it is ultimately the customer's responsibility to track their own subscription.
Once a subscription refill has been processed, our team is unable to cancel the order, issue a refund, or accept a return unless otherwise stated in our Return Policy. Please email us at care@ketone.com if you have any questions or concerns.
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Refunds and Returns